Privacy & Cookie Policy

Effective Date: March 17, 2026

Information We Collect

We collect information from users directly when they reach out through our website (e.g. via email), as well as when they browse our website. We collect personal data only when you voluntarily provide it. The rest of the data we collect is anonymous usage data.

Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you reach out via email to express an interest in our services.

We collect the following personal data from you when you submit an inquiry via email:

• First Name.
• Email address.
• Services you are interested in (e.g., Brand Identity, Web Design).
• Your estimated budget.

This data is considered identifying information. We only collect personal information that is relevant to responding to your inquiry and providing you with a service.

We do not process sensitive information. We do not sell your personal information.

Automatically Collected Information (Usage Data)

When you visit our website, our servers may automatically log standard usage data. We employ a strict zero-tracking default policy. No analytics or tracking scripts are loaded unless you explicitly click "Accept" on our cookie consent banner.

If you choose to opt in, we collect usage data, which may include:

• Browser type and version.
• The type of device you are using.
• Pages of our website that you visited.
• The time and date of your visit.
• Time spent on these pages.
• Approximate geolocation (country/city level).

Cookies and The Consent Pop-up

We respect your privacy and employ a consent-first approach to non-essential cookies. Tracking technologies and analytics scripts are completely disabled by default.

When you visit our site, you will see a cookie banner. Here is how it works:

• If you click "Accept": We activate Google Analytics 4 and PostHog to help us understand how you use the site and improve our services. A cookie is saved to remember your choice.
• If you click "Decline": We explicitly instruct our tools to remain disabled and actively deny tracking. A cookie is saved solely to remember that you opted out, so we don't ask you again.
• If you ignore it: No tracking occurs.

You can clear cookies from your browser at any time to reset your preferences.

Analytics & Tracking Tools

We use two third-party tools to understand how our website is used. These tools are completely inactive unless you opt in via our cookie banner.

Google Analytics 4

We use Google Analytics 4 to track pageviews, sessions, and user behaviour. GA4 uses cookies to distinguish users and collects data including approximate location, device and browser information, and referral sources. Data is processed by Google LLC. You can opt out using Google's opt-out browser add-on.

PostHog

We use PostHog to capture product analytics — including pageviews, button clicks, and form interactions. Data is stored on PostHog's servers in the United States. View PostHog's Privacy Policy.

Purpose of Data Processing

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we can improve their experience on our website. We do not share the specifics of this information publicly, but we may share aggregated and anonymised versions where relevant.

We typically collect and use your personal information for the following purposes:

• To respond to your project enquiries and communicate with you.
• To analyse the use of our website and improve its performance.
• To protect our legal rights and prevent abuse.
• To comply with legal obligations.

We do not use your data for advertising. We do not sell it.

Retention of Data

We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law.

We will store and use your personal data as long as necessary to fulfil legal obligations, resolve disputes, and enforce our agreements and policies.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Disclosure of Data

We do not sell or transfer your personal information to third parties for commercial purposes.

We may share your data with third-party vendors, service providers, or agents who perform services for us and require access to such information to do that work. The categories of third parties we may share information with include:

• Data analytics services.
• Data storage service providers.
• Website hosting service providers.

We may also share your information in connection with a merger, sale, or acquisition of all or a portion of our business.

Security of Data

We aim to protect your personal information through a system of organisational and technical security measures. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our services is at your own risk.

Information from Minors

We do not knowingly collect data from or market to anyone under 18 years of age. By using our website, you represent that you are at least 18 years old. If you become aware of any data we may have collected from someone under 18, please contact us at hello@nuvobloom.com.

Links to Other Websites

Our website may contain links to other sites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We strongly advise you to review the privacy policy of every site you visit.

Your Rights

Depending on where you are located, you may have rights that allow you greater access to and control over your personal information. These may include the right to:

• Access a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict how we process your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at hello@nuvobloom.com. We will respond within 30 days.

Withdrawing your consent will not affect the lawfulness of processing carried out before withdrawal.

Opting Out of Tracking

You can opt out of specific tools:

• Google Analytics: Install Google's opt-out browser add-on
• PostHog: Enable Do Not Track in your browser — PostHog respects the DNT header

Changes to This Policy

We may update this Policy from time to time. When we do, we update the "Last Updated" date at the top of this page. We recommend checking this page periodically.

Contact Us

If you have questions or comments about this Policy, you may email us at hello@nuvobloom.com. We will get back to you within 48 hours on weekdays.